📅 Last updated: 01 January 2026
1. Subscription Cancellation
- You may cancel your subscription at any time from your Dashboard → Subscription page.
- Cancellation takes effect at the end of the current billing period.
- You will continue to have access to paid features until the period ends.
- After cancellation, your account reverts to the Free plan.
- Unused credits at cancellation are forfeited.
2. Refund Eligibility
| Scenario | Refund Status | Notes |
|---|
| Cancellation within 24 hours of first payment | ✅ Full Refund | Contact support within 24 hours |
| Subscription renewed accidentally | ✅ Full Refund | Request within 48 hours of charge |
| Service unavailable > 24 hours | ✅ Pro-rated Refund | Calculated based on downtime |
| Used credits (any amount) | ❌ Not Eligible | Credits are consumed on use |
| Change of mind after 24 hours | ❌ Not Eligible | Standard no-refund policy applies |
| Partial month use | ❌ Not Eligible | Monthly subscriptions are non-refundable |
3. How to Request a Refund
- Email refunds@designmitra.in with subject "Refund Request"
- Include your registered mobile number and payment transaction ID
- Describe the reason for your refund request
- Our team will respond within 2 business days
- Approved refunds are processed within 5–7 business days to the original payment method
4. Non-Refundable Items
- Design credits once used for generation
- Referral credits earned through the referral program
- Subscriptions after the 24-hour window (except service failure)
- Free plan — no payment involved
5. Payment Disputes
If you believe there is an error in your billing, please contact us at support@designmitra.in before initiating a chargeback. Unauthorized chargebacks may result in account suspension.
6. Plan Downgrades
- Downgrading your plan takes effect at your next billing date.
- No refund is issued for the difference when downgrading mid-cycle.
- Credits adjust to the new plan limit at the start of the next cycle.
7. Contact Us
Refund queries: refunds@designmitra.in
General support: support@designmitra.in
Response time: Within 2 business days